Faq

A valid government-issued ID and proof of address are required to meet regulatory (KYC) requirements.

Verification is typically completed within 24–48 business hours.

We support bank transfers, cards, and approved digital payment methods(Cryptocurrency).

We do not charge deposit fees. Withdrawal processing fees may apply depending on the payment provider. A 10% charge on realized profits is required before withdrawals are processed. This charge is applied as part of regulatory compliance, crypto tax obligations, and anti-money-laundering (AML) requirements. Applies to profits only, not your initial capital Fully disclosed before withdrawal approval

Withdrawals are processed within 1–3 business days, depending on the Withdrawal method.

We use encryption, secure data storage, and optional two-factor authentication to protect client accounts.

Contact our support team immediately so we can secure your account.

Yes, demo accounts are available for practice before live trading.

Our support team is available to assist with any platform-related issues.

Support is available via live chat, email, and ticket submission.

Our support team operates 24/5, covering global market hours.

Complaints can be submitted through our support channels and are handled confidentially.

Yes, accounts can be closed upon request once all positions are settled.

No. Support personnel cannot independently withdraw, transfer, or deduct funds from your account. Transactions involving your funds must be initiated and authorized through your account using the required security procedures. Support may assist with account issues or apply security restrictions when necessary, but cannot move your funds on your behalf. Never share your password, 2FA codes, or other security credentials with anyone claiming to be support.